Monitored client servers for network, hardware, and software errors. Reported errors to clients and escalated issues to on-site technicians when needed.

Repaired and Upgraded PC laptops and desktops. Installed Windows XP and Vista on desktops and repaired system errors. Upgraded hardware and gave advice and support on how to upgrade and when. Removed viruses, spyware, and other malware from customer's PC's.

Installed RedHat Enterprise Linux, SuSE Enterprise Linux, and Microsoft Windows XP and 2003 on IBM blade servers. Installed drivers, firmware, and testing software on IBM blade servers in all supported operating systems. Conducted LAN stress tests on IBM blade servers. Documented processes thoroughly for my use and for the use of the team.

Supported proprietary mortgage point of sale, underwriting, and processing applications; and company intranet through requests submitted via email and phone. Responsible for creating, deleting, and changing user security on mortgage applications. Gave basic training and guidance on inputting data into and using mortgage software applications. Installed and provided technical support for networked, USB, parallel printers remotely. Researched issues related to Fannie Mae’s Desktop Underwriter software. Performed remote technical support for Windows, networking, and hardware on Dell and Lenovo laptops. Documented open tickets in ticketing software and retained ownership of those tickets until completion. Provided basic technical support for Microsoft Office, Lotus Notes, and Rumba. Guided user through web based Active Directory password tool.

Created, deleted, and changed user security on telephony expense management applications. Supported AT&T Global Network Dialer (VPN) as level two analyst. Administered user security id database in Microsoft Access. Created monthly expense reports based on VPN access. Trained new users on how to navigate and generate telephony expense reports using web based software. Supported internal proprietary ticketing system. Researched unaccounted telephony expenses.

I graduated in May 1996 from Marion High School in Marion, IL.  I took classes mainly in business, social studies, and history.